Printer-friendly versionI want to take part in a Radcliffe course – what do I need to do?
All Radcliffe courses are administered through our sister company, Radcliffe Learning, who will fulfil your order and process your certification, once you have completed the course in question. Order any of our course products and pay via the Radcliffe shop. All our courses are available to view via the tab above.
I want to order an ebook – how does this work?
If you order at Radcliffe Publishing includes one or more eBooks, then your eBook purchases will be added to your account at www.radcliffehealth.com and will be permanently stored for you.
You can download the files directly from your confirmation email. To download these files again or to download them to a new location you will need to return to the site, login, and click on "My Account". Once in the "My Account" section, all of your files to download will be listed in the 'Files' tab. Remember that your eBook comes with a site licence so can be distributed to any member of staff within your institution, but must not be distributed or forwarded elsewhere.
Your eBook can be saved to your desktop computer, laptop or any eReader device and viewed as a PDF.
PDF eBook format:
- Save your pdf eBook into a relevant folder on your personal computer.
- Locate the file and double click to open it.
- If it does not open you may not have any appropriate software to view it. We recommend you install the FREE industry standard, software, Adobe Acrobat Reader. Visit http://get.adobe.com/uk/reader/ to download the latest version before opening the pdf.
I have a problem with my order!
All orders except for courses, ebooks and journals, are handled by our distributor NBNInternational. Please contact them with details of your order and your problem at contact.us@radcliffepublishing.com or call +44 (0)844 887 1380
Please see Contact Us for further information
I want a refund – what can I do?
You may withdraw your order for goods at any time up to the end of the 7 day period (subject terms and conditions of purchase) after you have received the goods and once you have received authorisation by contacting the customer service team on 0844 887 1380 and quoting your invoice and order detail with the reason for return.
All goods must be returned in a resaleable condition. Returning damaged goods, or unsaleable goods will result in the goods being returned to you and the invoice being reissued.
You may withdraw orders for books by returning the item(s) within 7 days of receipt (subject to terms and conditions of purchase), along with details of the payment method used and your confirmation receipt and reason for return if applicable, to the address set out in the Payment Details section of this website and here:
Radcliffe Publishing Limited
c/o Returns Department
NBN International,
10 Thornbury Road,
Estover,
Plymouth PL6 7PP
Please ensure that all returns are well packed, protected and in a resaleable condition with a copy of your invoice/order detail stating the reason for return and with referral to your authorisation to avoid delay in processing.
Once you have notified Radcliffe Publishing that you are withdrawing your order, any sum debited to Radcliffe Publishing from your credit or debit card will be refunded onto said card, when the return is processed and in any event within 30 days of your notification.
Please contact the Customer Service Team on 0844 887 1380 for clarification on terms and condition of purchase and return timelines when required.
I want to subscribe to an ebulletin
You can sign up for any or all of our ebulletins online. If you have a problem with your ebulletin subscription, please email alice.french@radcliffepublishing.com
I want to become a Radcliffe author – what do I do?
All information on submitting proposals can be found on our Information for Authors page
I have another question
Please email your question to info@radcliffepublishing.com